Contact Us

Our customer-support team can assist with questions about desk lamps, bedside lamps, decorative lighting, cordless lamps, product dimensions, controls, order status, shipping, returns, refunds, or other store-related matters. Email is often the most efficient support channel because you can include the exact product name, screenshots, and photos when needed.

You may also contact us by phone during customer-service hours. If your question concerns an existing order, please prepare your order number and the email address used during checkout.

If you need help before placing an order, tell us the exact product name and what you would like to confirm. Helpful questions often relate to size, material, lamp controls, intended placement, portability, charging information, or general suitability for your room or furniture layout.

Please review the product page first, then contact us if something remains unclear.

If you are choosing a desk lamp, compare the listed height, base size, arm reach, adjustment style, and control details with your expected use. Desk depth, monitor placement, and nearby furniture can influence how a lamp fits your workspace.

If you need clarification about a particular tool, contact us before ordering.

If you are considering bedside, decorative, or living-room table lamps, please review the listed dimensions, materials, shade or diffuser style, controls, and intended placement carefully. Customers may contact us if they need help understanding a product listing.

If you have questions about cordless or rechargeable lamps, please include the exact item name and the question you want to confirm. If charging method, battery information, controls, or dimensions matter, referencing the relevant product detail can help us assist more quickly.

For assistance with payment, order status, shipping progress, delivery questions, or address corrections, please contact us and include your order number and the email address used during checkout.

If your order has already entered processing or shipment, changes may no longer be possible. If tracking information has already been issued, include the tracking number when asking for delivery assistance.

If an order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible. Include your order number, a brief description of the issue, and clear photographs when relevant.

Useful photographs may include packaging, the shipping label, any damaged part, missing components, or the relevant product area that shows the problem.

Please contact us before returning merchandise. A return should not be sent automatically to the registered business address. If your request is approved, customer support will provide the correct return instructions and destination.

Return eligibility may depend on the reason for the request, the condition of the product, whether it has been used, and other relevant circumstances.

You may contact us if you have questions about how your personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may ask for information that reasonably verifies your identity or your relationship to the relevant order or account.